Effective Date: 11th July 2024

Welcome to Toyter.in (the “Website”). At Toyter, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and obtaining refunds.

Contact Information

  • Business Name: Toyter
  • Website: Toyter.in
  • Email: [email protected]
  • Address: 503 Naigoan Road, Vetal Pada, Bhiwandi, 421302, Mumbai, India

Conditions for Returns

  1. Eligibility:
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
    • The return must be initiated within 5 days from the date of purchase.
  2. Non-returnable Items:
    • Certain items cannot be returned, including perishable goods, custom products, and items marked as non-returnable or final sale at the time of purchase.
  3. Proof of Purchase:
    • A receipt or proof of purchase is required for all returns.

Return Process

  1. Initiating a Return:
    • To initiate a return, please contact our customer support team at [email protected] with your order number and details about the product you wish to return.
    • We will respond within 2 business days with further instructions.
  2. Shipping:
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  3. Inspection:
    • Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

Refunds

  1. Approval:
    • If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 14 days.
  2. Partial Refunds:
    • In certain situations, only partial refunds are granted, such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  3. Late or Missing Refunds:
    • If you haven’t received a refund within the specified timeframe, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

  1. Exchanging Items:
    • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details about the product.
    • We will provide instructions on how to return the defective or damaged item and send a replacement.

Return Shipping Costs

  1. Responsibility:
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  2. Free Returns:
    • In the case of defective or damaged items, we will cover the return shipping costs.

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us:

  • Email: [email protected]
  • Address: 503 Naigoan Road, Vetal Pada, Bhiwandi, 421302, Mumbai, India

Thank you for shopping with Toyter. We appreciate your business and are committed to providing a fair and user-friendly returns process.